Returns

This page explains change-of-mind returns and how returns interact with your rights under the Australian Consumer Law. Seller: AURAVIBE GIFTS AND ACCESSORIES PTY LTD.

Change of mind

We offer a voluntary change-of-mind returns pathway subject to the conditions below. The number of days available will be confirmed with your order correspondence until a fixed storewide period is published.

• Unused
• Unworn
• Original condition
• Original packaging where reasonably required

Excluded categories for change of mind generally include: Personalised products.

Faulty, damaged or incorrect goods

If goods are faulty, damaged in transit, not of acceptable quality, significantly different from description, or not fit for a disclosed purpose, Australian Consumer Law remedies may apply. Depending on the failure, you may be entitled to a repair, replacement or refund.

Personalised products

We do not normally accept change-of-mind returns on personalised products once production has commenced. Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Sale items

Sale products still retain consumer-guarantee rights. A reduced price does not remove those rights.

How to start a return

Email returns@marrymuse.com with your order number and reason. A returns address will be provided once confirmed. Please do not send goods until instructed.